Support

Functionality across platforms

As there are variations in the ways in which platforms implement various software engines it is impossible to design a font that will perform identically in every platform. Any reports of lack of functionality will be addressed as they come to light. This situation affects every Unicode Devanagari font.

SanskritPro has been fully tested in the Windows and MacOS operating environments. The best results will be achieved by using the latest versions of MSWord, both for Mac and Windows; Pages for Mac; and the Adobe suite. Users who prefer to stay with an older version of their software may experience issues.

The font will function on Mac IOS devices and Androids. There are a number of apps available to facilitate installation, for example, Anyfont for Apple devices and GO Launcher, iFont and Font Installer for Androids. These do not offer the advantage of tailored typography settings. 

A full summary of functionality within different operating systems and software environments is provided in the SanskritPro Reference Manual.

Conversion of documents

Documents prepared using a Beta version of SanskritPro can be converted simply by highlighting the text and changing the font to the final version. If documents typed in a Beta version are to be retained without conversion, then it is necessary that the Beta version remains in the font library. 
Care should be taken when converting documents containing multiple fonts. It is best practice to convert the whole document to SanskritPro, then paste the text into a new template. The text in the new document needs to be carefully checked and the typography settings monitored to ensure that they have been retained. 

How to ...

To insert a halanta r over a consonant, eg. हर्ष all you need to do is type r f and then the consonant on which it will sit. If the consonant is long, then type an extra a and the halanta r will move along to sit on top of the downstroke. eg हर्षा

Set the font to SanskritPro

Windows

Type the Unicode and then hold down the Left Alt key and type X. The character will appear. 

OS 10 (Mac)

You need to switch on the Unicode Hex Input keyboard, then type the Unicode while holding down the Option key, then release. 

Installing the Unicode Hex Input keyboard follows the same principles as the SanskritPro QWERTY keyboard. 

Got to: System Preference/Language & Region/Input Sources and choose Unicode Hex Input (search for ‘hex’ if it doesn’t appear). 

Once installed, the Unicode Hex Input keyboard will appear in your keyboards list along with your other keyboards including SanskritPro QWERTY  keyboard.

Troubleshooting

CAUSE: Typically caused because Bold or Italic is selected. SanskritPro does not have a bold or italic character set, so the system looks for a Devanagari font which does have bold or italic. 

REMEDY: Switch off bold and italic. 

CAUSE: Keyboard not selected

REMEDY: Select SanskritPro QWERTY Pro V5.0 in Language Option

CAUSE: CAPSLOCK key is on

REMEDY: Turn of CAPSLOCK key

CAUSE: Could be incorrect stylistic set chosen.

REMEDY: Switch off Stylistic set or choose another.

REMEDY 2: Go to typography settings and try different alternates. 

See SanskritPro Reference Manual for information on alternate letter forms.

CAUSE: Incorrect keyboard selected

REMEDY: Check that Devanagari QWERTY Pro V5.0 is selected

CAUSE: Care should be taken when converting documents containing multiple fonts.  

REMEDY: It is best practice to convert the whole document to SanskritPro, then paste it into a new template. The text needs to be carefully checked and the typography settings monitored to ensure that they have been retained.